Kiki Casino Terms and Conditions
This page sets out the general rules that govern use of our online casino and sportsbook. It explains the relationship between us and our users, and describes basic responsibilities, account requirements, deposit and withdrawal procedures, and how promotions are managed. By using the platform you agree to these terms where applicable.
Account responsibilities
When you open an account with us you must provide accurate, current information and keep login details secure. We expect you to notify us if you suspect unauthorised access or detect errors in your account. Account holders are responsible for all activity that occurs under their account until the account is closed or access is revoked by us.
We reserve the right to restrict, suspend or close accounts where activity appears fraudulent, abusive or in breach of these terms. We may also require additional documentation to verify identity or payment details before allowing deposits, gameplay or withdrawals.
Eligibility requirements
To use the platform you must meet legal eligibility criteria that apply where you reside. This typically includes being of legal age to gamble and having the legal right to participate in online gambling in your jurisdiction. If we become aware that you do not meet local eligibility rules we may suspend or close your account and return any remaining balance, subject to verification and applicable checks.
Acceptable platform use
Use the platform only for lawful, personal play. Prohibited activity includes collusion, fraud, chargebacks, attempting to manipulate outcomes, using bots or unauthorised software, and creating multiple accounts to abuse offers. We may cancel bets or rounds and withhold winnings if we reasonably suspect abuse or manipulation.
General bonus and promotion rules
Active promotions, welcome offers and free spins are subject to separate terms and conditions which form part of these terms. Bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiry periods. Eligibility for promotions may vary by account, location and payment method. We reserve the right to withhold, adjust or revoke bonuses where we suspect abuse or non-compliance with promotion rules.
Deposits and withdrawals
Available payment methods and processing times vary by region and provider. We may require verification documents before processing withdrawals. Withdrawals are subject to standard checks and may be delayed while verification is completed. Transaction limits and methods are shown in your account payment area.
Fees - Our published terms include a withdrawal fee rule: if a deposit has not been wagered at least once, an 8% fee may apply with a minimum charge of $4. Where deposits have been wagered at or above the stated requirement, no withdrawal commission will be charged. Additional fees from payment providers may still apply.
Dispute resolution
If you have a dispute or concern, contact customer support and provide relevant details. We will investigate and reply as soon as practicable. If an issue remains unresolved we will carry out a further internal review. Our decisions will be made in accordance with these terms and available account records.
Updates to terms and conditions
We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Please check this page regularly to stay informed of any changes.