Kiki Casino Privacy Policy

This Privacy Policy explains how Kiki collects, uses, stores and protects personal and technical information when you use our online casino and sportsbook services. We take user privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect several categories of information to operate accounts, process transactions and provide site features. Collection happens when you register, make deposits or withdrawals, place bets, contact support or otherwise interact with our services.

Personal data

Personal data may include name, date of birth, contact details, government ID or verification documents provided during identity checks, and account credentials. This information is used to create and manage your account and to meet legal and security requirements.

Technical data

Technical data covers device and browser details, IP address, language and time zone settings, operating system, and usage data such as pages visited, errors and session times. We may also collect location data when necessary to confirm account eligibility.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, bet and game histories, bonuses applied and payout records. We record transaction timestamps and related reference numbers to support account management and dispute resolution.

How we use your information

We use collected data to provide and improve our services, process payments, verify identity, prevent fraud and ensure fair play. Data also supports customer service, compliance with legal obligations and security monitoring. Where you consent, we may use contact details for marketing communications; you can withdraw consent at any time.

Data protection practices

We maintain administrative, technical and physical measures designed to protect personal information from unauthorised access, disclosure or loss. These measures include access controls, data encryption where appropriate, secure storage systems and staff training. In the event of a confirmed security incident, we will take steps to contain the issue and notify affected users as required.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and to personalise your experience. Some cookies are necessary for core features; others provide performance insights or support marketing activities. You can manage cookie preferences through your browser settings or the cookie controls presented on our site.

User rights

You have rights over your personal information including the right to access the data we hold, request correction, object to certain processing and withdraw consent for marketing. Where applicable, you may also request restriction of processing or portability of your data. Exercising these rights may require identity verification.

Access, correction and deletion

To access, correct or request deletion of your data, contact our privacy team at [email protected]. We will respond to requests and, where feasible, provide options for account closure and data export. Certain records may be retained as required for legal or business purposes.

Information sharing and third parties

We share information with third parties as needed to deliver services, for example payment processors, identity-verification providers, fraud-prevention partners and service vendors. We require partners to protect data and limit use to agreed purposes. We may also disclose information in response to lawful requests from authorities.

Privacy policy updates

We may update this policy to reflect changes in our operations or legal requirements. Material changes will be posted on the site with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle personal information.